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Support, Installation & Training

At Orion Software, we pride ourselves in providing world-class solutions that give you the tools to work more productively in the ever-changing world of communications.
OpenText's First Class architecture provides not only superb performance, but also accessibility from multiple devices and seamless integration of innovative features. It is a robust cross platform software that runs as effectively on a Macintosh as it does on a PC.
The inherent flexibility of the software enables it to be customized to provide a unique look and feel that makes the software work for you and not the other way around!
Our Professional Services Division can provide pre & post sales consulting to work with your staff to customize First Class to make it a more meaningful and useful business tool. Whether it is simply changing or moving icons, designing custom forms, or links to your database(s), we can help!

Maintenance & Support
When you need it, it's there!. Orion offers various Maintenance & Support plans from hourly contracts to Onsite Support.   We also offer block maintenance agreements.  So, when you need that question answered, or simply want to bounce an idea just call us. We're here to support you as a valued Orion Software customer.
As software upgrades become available, Orion Software will ensure that all of your systems are looked after. We view the purchase of First Class software as simply a stepping-stone on a journey that has no bounds!  So as upgrades become available, we'll make sure that you're made aware of them and plan an upgrade implementation strategy with you, to ensure minimal disruption to your business.

Buying FirstClass software is only the beginning of what we hope will be a long and happy relationship with Orion Software. Like anything that is new, it takes time to learn and fully understand the amazing power and flexibility of FirstClass. That's why we offer complete training programs to ensure that you get up to speed as quickly as possible to realize the productivity gains that can be achieved.

Customized training programs can be developed to meet your unique needs - no two companies are the same, so why should you be squeezed into a one size fits all type of training.

Tell us what you need and we'll deliver!